We want you to be happy with your purchase. This policy explains refunds for the digital items you can buy through Puffling Jump.
Digital items such as the Survival Creator Pack are delivered to your account instantly and unlocked right away, so they are generally non-refundable once unlocked. If you were charged but did not receive your item, were charged more than once, or experienced a technical problem, contact us within 14 days of purchase and we will make it right — including a full refund where appropriate. Nothing here limits your rights under applicable consumer law.
Email flipplycreations@gmail.com with your order details and we typically respond within 2 business days.